Privacy Policy

A legal disclaimer

Effective Date: 1 January 2025

Thermo Auto Parts (Pty) Ltd

Thermo Auto Parts (Pty) Ltd respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy is in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and outlines how we collect, use, store, and disclose your personal information when you interact with our website, www.thermoautoparts.com (“the Site”).

1. Personal Information We Collect

We may collect and process the following personal information:

Your name, contact details (email address, phone number), and company details if applicable.
Information you voluntarily provide via our website contact forms, email, or direct communication.
Technical information such as IP address, browser type, access times, and pages visited (collected via cookies and tracking technologies).

2. Purpose of Collection

In accordance with POPIA, we process your personal information for the following lawful purposes:

To respond to enquiries and provide requested products, services, or quotations.
To improve our website and customer experience.
To send you marketing or promotional content (only with your explicit consent).
To comply with applicable laws and legal obligations.
To safeguard our legitimate business interests, such as fraud prevention and IT security.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and collect usage analytics. You may refuse the use of cookies by adjusting your browser settings; however, doing so may limit certain functionality on our Site.

4. Lawful Basis for Processing

Your personal information will only be processed where there is a lawful basis to do so, including:

Your consent, which you may withdraw at any time.
The processing is necessary to fulfil a contract or transaction with you.
Compliance with legal obligations.
To protect your legitimate interests or those of Thermo Auto Parts (Pty) Ltd.

5. Disclosure of Information

We do not sell or rent your personal information. We will only share your information under the following circumstances:

With your consent;
If required by law, subpoena, or court order;
To enforce our terms and conditions or protect our legal rights;
With service providers who assist in our business operations (e.g., IT providers), under strict data protection agreements.

6. Data Security

We are committed to securing your personal information. We implement appropriate, reasonable technical and organizational security measures to protect against unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

Access the personal information we hold about you;
Request correction or deletion of inaccurate, irrelevant, or excessive data;
Object to the processing of your information under certain circumstances;
Lodge a complaint with the Information Regulator of South Africa.

Information Regulator Contact Details:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

8. Updates to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Changes will be posted on this page, and the updated policy will be effective immediately upon publication. We encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Thermo Auto Parts (Pty) Ltd
Tel: 061 532 1988
Email: sales@thermoautoparts.com